We treat our customers as business partners with whom we build long term relationships. Our objective is to add value to their products and efficiency in their processes through our world-class technical services.
Our technical support team works with customers to select the right product for their application and ensures safe product handling. The team gets to the heart of the issue by visiting customer plants and laboratories, interacting with end-users, and offering workable solutions to customers’ complaints.
Write to us at qa.finar@actylis.com to find out more on how we can work together.
Certificate of Analysis (COA)
All products are tested as per defined method of analysis and results are reported in certificate of analysis report.
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Material Safety Data Sheet (MSDS)
MSDS are available for all the listed Finar products.
Method of Analysis
All enlisted products are tested as per standard testing procedure. The method of analysis can be shared with customers upon request in special cases.
Certificate of Origin
The certificate of origin can be shared for all enlisted products with customers upon request.
BSE/TSE Declaration
Finar provides a certificate indicating the product is free from BSE/TSE (Bovine spongiform encephalopathy/ Transmissible Spongiform Encephalopathy) upon request.
Shelf Life Declaration Certificate
Finar provides a certificate indicating product shelf life and this can be issued upon request.
Complaint Management
Finar has a highly qualified and experienced team to address customer complaint about products and services. Once the complaint is received, it is registered as per QMS and investigated thoroughly and detailed corrective and preventive action is communicated to customers within agreed time.
Customer Audit
To address the growing need of regulatory requirements, Finar allows customers to conduct Plant audits as per ISO standards and GMP on a case to case basis. In case customers have specific requirements, they need to communicate in advance for details of standards and can audit the plant.
Vendor Questionnaire (VQ)
Finar offers its customers VQ documentation duly filed, as per GMP requirements along with all necessary supporting exhibits & credentials.
Residual Solvent Statement
Finar can provide a residual solvent statement for pharmaceutical raw materials and excipients on a case to case basis.
